{include file="blocks/sidebar.html"}
{if $flash_ok}{/if} {if $flash_error}{/if} {if $action eq 'view' && $ticket}
{$T.tk_thread_back}
{assign var=th_class value='open'} {if $ticket.status eq 'closed'}{assign var=th_class value='closed'} {elseif $ticket.status eq 'answered'}{assign var=th_class value='answered'} {/if}
T-{$ticket.id|string_format:'%05d'}

{$ticket.subject|escape:'html'}

{$T.tk_thread_status} {if $T["st_`$ticket.status`"]}{$T["st_`$ticket.status`"]}{else}{$ticket.status|escape:'html'}{/if} {if $ticket.cat_name}{$T.tk_thread_dept} {$ticket.cat_name|escape:'html'}{/if} {$T.tk_thread_opened} {$ticket.created_at|escape:'html'} {if $ticket.last_reply_at}{$T.tk_thread_last} {$ticket.last_reply_at|escape:'html'}{/if}
{foreach $replies as $r} {assign var=is_staff value=($r.author_type eq 'staff')} {assign var=initials value='U'} {if $r.author_name}{assign var=initials value=$r.author_name|truncate:1:'':true|upper}{elseif $r.author_email}{assign var=initials value=$r.author_email|truncate:1:'':true|upper}{/if}
{$initials|escape:'html'}
{$r.author_name|default:$r.author_email|default:'User'|escape:'html'} {if $is_staff}{$T.tk_role_staff}{elseif $r.author_type eq 'user'}{$T.tk_role_customer}{else}{$T.tk_role_guest}{/if}
{$r.created_at|escape:'html'}
{$r.body|escape:'html'}
{foreachelse}
{$T.tk_thread_no_replies}
{/foreach}
{if $ticket.status neq 'closed'}
{$T.tk_reply_h}
{if $guest_token}{/if}
{else}
{$T.tk_closed_notice}
{/if} {elseif $action eq 'new'}

{$T.tk_create_h1_a} {$T.tk_create_h1_b}

{$T.tk_create_lead}

{if !$is_user}
{/if}
{$T.tk_form_body_tip}
{$T.tk_form_cancel}
{$T.tk_aside_title}
  • {$T.tk_aside_a}
  • {$T.tk_aside_b}
  • {$T.tk_aside_c_a} {$T.tk_aside_c_b} {$T.tk_aside_c_c}
  • {$T.tk_aside_d}
{$T.tk_aside_targets}
{$T.tk_aside_t_urgent}< 15 min
{$T.tk_aside_t_high}< 1 hour
{$T.tk_aside_t_normal}< 4 hours
{$T.tk_aside_t_low}< 24 hours
{else}

{$T.tk_h1_a} {$T.tk_h1_b}

{if $is_user}

{$my_tickets|@count} {$T.tk_count_sub}

{else}

{$T.tk_lookup_intro}

{/if}
{$T.tk_open_new}
{if $is_user}
{foreach $my_tickets as $t} {assign var=t_class value='open'} {if $t.status eq 'closed'}{assign var=t_class value='closed'} {elseif $t.status eq 'answered'}{assign var=t_class value='answered'} {/if}
T-{$t.id|string_format:'%05d'}
{$t.subject|escape:'html'}
{$t.cat_name|default:$T.sb_support_grp|escape:'html'} · {$t.reply_count|default:0}
{$t.last_reply_at|default:$t.created_at|escape:'html'}
{if $T["st_`$t.status`"]}{$T["st_`$t.status`"]}{else}{$t.status|escape:'html'}{/if}
 {foreachelse}
{$T.tk_empty_user} {$T.tk_first_one}
{/foreach}
{else}
{$T.tk_lookup_open}

{$T.tk_lookup_intro}

{$T.tk_open_new}
{$T.tk_lookup_h}

{$T.tk_lookup_sub}

{/if}

{$T.tk_urgent_h}

{$T.tk_urgent_p_a} {$T.tk_urgent_p_b}{$T.tk_urgent_p_c}

{$T.tk_urgent_btn}
{/if}
{literal} {/literal}